Return & Refund Policy – Saohkha Acoustics

Interpretation and Definitions:

• Company: Saohkha Acoustics (unit of Saohkha Production & Services pvt. ltd.)

• Goods or Products: Items offered for sale on the website

• Orders: Requests to purchase Goods

• Service: Website services provided by Saohkha Acoustics

• Website: www.saohkhaacoustics.com

• You/Client: Individual or legal entity accessing or using the Service

Your Order Cancellation Rights:

• You can cancel your order before shipment or within 1 day after booking, providing

reasons. Cancellation must be initiated via your website account.

Conditions for Returns:

• Return deadline is within 3 days of receiving the Goods.

• To initiate a return, log into your website account and use the return process.

• Refund will be processed upon receiving returned Goods in specified conditions.

• Refunds will be issued using the original payment method without additional fees.

Eligible for a return if:

• Goods are returned within the 3-day period.

• Goods are in original packaging.

• Goods were damaged during transit (photographic evidence required).

• Proper invoice or proof of purchase is provided.

Non-returnable Goods include:

• Customized or personalized Goods.

• Goods without original packaging.

• Used or altered Goods.

• Goods damaged due to mishandling or negligence after delivery.

• Goods ordered randomly or with malicious intent.

Returning Goods:

• If eligible, Saohkha Acoustics will provide return instructions and arrange for pick-up

by their courier partner.

Contact Information:

• Email: [email protected]

For any questions regarding their Returns and Refunds Policy, customers are encouraged to

contact Saohkha Acoustics directly via the provided email address.

This policy aims to clarify the process and conditions under which customers can request

returns and refunds for products purchased through Saohkha Acoustics’ website.